Reformer Pilates is a low-impact, full-body workout performed on a specialised machine called a reformer. Using spring-based resistance and controlled movements, it builds strength, improves flexibility, and enhances posture—without stressing the joints. Suitable for all fitness levels, Reformer Pilates delivers long, strong, and balanced results.

Most of our classes are open to anyone aged 16 and over. Where stated, some classes are women-only.

All levels are welcome, and no prior experience or fitness level is required.

If you’ve never used a reformer before, please start with our Beginner class and arrive 10 minutes prior to the class start time for an induction on how to use the equipment.

If it’s your first time using a reformer, please book into a Beginner class.

Please arrive 10 minutes before your class for a short induction, where we’ll show you how to set up the equipment and guide you through the basics so you feel comfortable and ready to start.

We recommend wearing comfortable clothing you can move in, and grip socks are required for all classes. Grip socks are available for purchase at the studio for £5.

Comfortable, clean, form-fitting workout clothing is recommended. Avoid clothing with zips or sharp details that could catch on the reformer equipment.

Grip socks are required for hygiene and safety. If you don’t have a pair, we have some available for purchase at the studio.

You can park on any of the roads next to / behind the studio as there are no lines or restrictions. These roads are Chelmsford Road, Buckingham Road, Malmesbury Road etc.

Waitrose opposite also has free parking for up to 2 hours.

Please arrive 5–10 minutes early to get settled.

First-time clients must attend a brief induction to the reformer machine and key safety guidance 10 minutes prior to the class start time.

For safety reasons, we unfortunately cannot permit entry once the class has started. If you arrive late, the session will be treated as a no-show.

There are curtains across the studio that will be closed during your class so that you have full privacy from the public.

Memberships are non-transferable, non-refundable, and have a minimum three-month term.

Memberships auto-renew until cancelled. You must give 30 days’ notice to cancel.

One freeze is permitted every 12 months (not available during the first 3 months). Additional freezes for medical reasons may be considered with supporting evidence.

If a class is full, you can join the waitlist and view your position at any time. If a space becomes available more than 12 hours before the class start time, the next person on the waitlist will be automatically added to the class and notified.

If a space becomes available within 12 hours of the class start time, no one will be automatically added. Instead, everyone on the waitlist will receive a text message (or an email if we do not hold your number). The first person to accept the spot will be booked into the class.

If you can no longer attend, please remove yourself from the waitlist. Standard cancellation and no-show terms apply if you are added to the class and do not attend.

If you are not added to the class, the credit you used to join the waitlist will be automatically returned to your account for future use.

You can cancel a class up to 12 hours before the start time. Cancellations made after this window are considered late cancellations and will result in the loss of the credit used to book the class.

No-shows also result in the loss of the credit.

Class packs and memberships are non-refundable. Expired credits cannot be extended or reinstated.

Yes. For your safety, you must inform the instructor of any relevant injuries, medical conditions, or pregnancy before each class. This allows us to offer modifications and ensure you’re exercising safely.

Any medical conditions should be discussed and cleared with your doctor prior to attending a class.

If you refer a friend to the studio and they spend £50 or more on classes or memberships, you will receive one free class credit as a thank you. Your friend will also receive a £10 voucher towards their next class purchase at the studio. Simply ask your friend to mention your name when they sign up or make their first purchase. Once they spend £50, the reward will be added to your account.

Referrals are available to clients with an active monthly membership or active class package (excluding the Intro Offer).

A referred friend must:

• Be new to the studio (not have previously purchased a class, membership, or package)

• Mention the referring client’s name at the time of purchase

• Spend at least £50 on drop-in classes, packages or memberships i.e. does not include retail items (drinks, snacks, grip socks) or gift cards

The free class credit will be added to the referrer’s account after the referred friend has both purchased and attended their first class.

Clients may receive a maximum of 3 referral rewards per calendar month. Referral credits must be used within 60 days of being issued.

Once the referral conditions are met, the referred friend will receive a unique £10 voucher code that can be used towards their next purchase at the studio. Voucher codes are single-use and non-transferable.

Referral rewards may not be combined with other promotional offers or exchanged for value and must be used within 60 days of being issued.

Expired credits or vouchers cannot be reinstated.

The June Reset challenge runs from 1st June 2026 to 30th June 2026 inclusive.

Participants must register via DM, email or in studio to take part and can do this at any time before 1st July 2026. Once registered, all classes attended in June 2026 will count towards their milestones.

Reward tiers are based on the total number of classes completed during June, which are either 5 classes, 10 classes or 12 classes.

Reward bundles vary by milestone achieved. Products shown across promotional materials may not be included within every reward tier.

Rewards may include wellness products, skincare, nutrition products, vouchers and other partner items. Exact contents may vary and are while stocks last and are subject to availability.

Lana Reformer reserves the right to substitute products or amend reward contents where necessary.

Participation in the challenge and allocation of rewards remain at the discretion of Lana Reformer.

Classes must be attended in full to count towards milestone totals. Late cancellations, no-shows and waitlist bookings that do not convert into attended classes will not count.

Rewards are non-transferable and cannot be exchanged for cash, credit or alternative products.

Lana Reformer reserves the right to amend, pause or withdraw the challenge at any time where reasonably necessary.

By participating in the challenge, participants agree to these Terms & Conditions.