Frequently Asked Questions

  • Reformer Pilates is a low-impact, full-body workout performed on a specialised machine called a reformer. Using spring-based resistance and controlled movements, it builds strength, improves flexibility, and enhances posture—without stressing the joints. Suitable for all fitness levels, Reformer Pilates delivers long, strong, and balanced results.

  • Most of our classes are open to anyone aged 16 and over. Where stated, some classes are women-only.

    All levels are welcome, and no prior experience or fitness level is required. If you’ve never used a reformer before, we recommend starting with our Intro to Reformer Pilates class, where we provide clear guidance and introduce you to the fundamental movements.

  • Comfortable, clean, form-fitting workout clothing is recommended. Avoid clothing with zips or sharp details that could catch on the reformer equipment.

    Grip socks are required for hygiene and safety. If you don’t have a pair, we have some available for purchase at the studio.

  • You can park on any of the roads next to / behind the studio as there are no lines or restrictions. These roads are Chelmsford Road, Buckingham Road, Malmesbury Road etc.

    Waitrose opposite also has free parking for up to 2 hours.

  • Please arrive 5–10 minutes early to get settled.

    First-time clients must attend a brief introduction to the reformer machine and key safety guidance 10 minutes prior to the class start time.

  • For safety reasons, we unfortunately cannot permit entry once the class has started. If you arrive late, the session will be treated as a no-show.

  • There are curtains across the studio that will be closed during your class so that you have full privacy from the public.

  • Memberships are non-transferable, non-refundable, and have a minimum three-month term.

    Memberships auto-renew until cancelled. You must give 30 days’ notice to cancel.

    One freeze is permitted every 12 months (not available during the first 3 months). Additional freezes for medical reasons may be considered with supporting evidence.

  • If a class is full, you can join the waitlist and view your position at any time. If a space becomes available more than 12 hours before the class start time, the next person on the waitlist will be automatically added to the class and notified.

    If a space becomes available within 12 hours of the class start time, no one will be automatically added. Instead, everyone on the waitlist will receive a text message (or an email if we do not hold your number). The first person to accept the spot will be booked into the class.

    If you can no longer attend, please remove yourself from the waitlist. Standard cancellation and no-show terms apply if you are added to the class and do not attend.

    If you are not added to the class, the credit you used to join the waitlist will be automatically returned to your account for future use.

  • You can cancel a class up to 12 hours before the start time. Cancellations made after this window are considered late cancellations and will result in the loss of the credit used to book the class.

    No-shows also result in the loss of the credit.

  • Class packs and memberships are non-refundable. Expired credits cannot be extended or reinstated.

  • Yes. For your safety, you must inform the instructor of any relevant injuries, medical conditions, or pregnancy before each class. This allows us to offer modifications and ensure you’re exercising safely.

    Any medical conditions should be discussed and cleared with your doctor prior to attending a class.

  • Prize
    One winner will receive a 1 month unlimited reformer Pilates membership, exclusively available through this giveaway.

    Eligibility

    • Open to participants aged 16 and over

    • The prize is available to new and existing clients of the Studio

    Giveaway Period
    The giveaway opens on Sunday 22 February 2026 and closes at 11:59pm on Saturday 28 February 2026.
    The winner will be announced on Sunday 1 March 2026 via the Studio’s Instagram account.

    How to Enter
    To enter, participants must:

    • Follow the Studio’s Instagram account

    • Like the giveaway post

    • Tag two (2) friends in the comments (each valid comment counts as one entry)

    Bonus Entries:

    • One bonus entry for sharing the giveaway post to Instagram Stories and tagging the Studio (or sharing a screenshot if Instagram account is private)

    • One bonus entry for every class booked and attended during the giveaway period

    Prize Activation & Validity

    • The prize must be activated by 31 March 2026

    • Once activated, the membership is valid for 30 consecutive days

    • The prize is non-transferable and cannot be exchanged for cash or other services

    Usage Conditions

    • The unlimited membership permits a maximum of one class per day

    • The membership is valid for use by the named winner only and may not be shared with any other person

    • All classes are subject to availability and the Studio timetable

    • Standard Studio booking, cancellation, and attendance policies apply at all times

    Class Cancellations
    The Studio reserves the right to cancel a class in line with its standard operating policies, including where minimum attendance requirements are not met. Where possible, participants will be notified in advance.

    Existing Members
    If the winner is an existing Studio member with an active membership, the prize will be applied as a one-month extension to their current membership, or an equivalent membership benefit at the Studio’s discretion

    No-Show & Late Cancellation Policy

    • Cancellations made less than 12 hours before the scheduled class time will be considered a late cancellation

    • Failure to attend a booked class without cancellation will be considered a no-show

    • Two (2) late cancellations or no-shows during the prize period may result in immediate suspension or termination of the giveaway membership, at the Studio’s discretion

    General

    • The Studio reserves the right to verify entries and disqualify any entrant who breaches these Terms & Conditions

    • The Studio reserves the right to amend or withdraw the giveaway if circumstances outside its control make this unavoidable

    • This giveaway is not sponsored, endorsed, or administered by Instagram

  • If you refer a friend to the studio and they spend £50 or more on classes or memberships, you will receive one free class credit as a thank you. Your friend will also receive a £10 voucher towards their next class purchase at the studio. Simply ask your friend to mention your name when they sign up or make their first purchase. Once they spend £50, the reward will be added to your account.

    Referrals are available to clients with an active monthly membership or active class package (excluding the Intro Offer).

    A referred friend must:

    • Be new to the studio (not have previously purchased a class, membership, or package)

    • Mention the referring client’s name at the time of purchase

    • Spend at least £50 on drop-in classes, packages or memberships i.e. does not include retail items (drinks, snacks, grip socks) or gift cards

    The free class credit will be added to the referrer’s account after the referred friend has both purchased and attended their first class.

    Clients may receive a maximum of 3 referral rewards per calendar month. Referral credits must be used within 60 days of being issued.

    Once the referral conditions are met, the referred friend will receive a unique £10 voucher code that can be used towards their next purchase at the studio. Voucher codes are single-use and non-transferable.

    Referral rewards may not be combined with other promotional offers or exchanged for value and must be used within 60 days of being issued.

    Expired credits or vouchers cannot be reinstated.